Rental Booking Policies
PLACING YOUR ORDER
The items are reserved upon receipt of a signed rental contract and a 50% deposit.
There are 2 options given when placing an order.
"Full Payment" - Means that you are paying the item in "FULL".
"Down Payment " - Means that you are only paying the "50% DOWN PAYMENT" required
to reserve the item. If this option is chosen, you will receive an Invoice for your outstanding balance which should be settled 7 days before the delivery/event.
An additional 30% refundable damage deposit is required once date secured.
PAYMENTS, DEPOSITS AND FEES
We accept all major credit cards, checks, and cash.
For all orders a credit card on file is required.
Fifty percent (50%) of the rental amount (which is considered a deposit) is required to secure your reservation for our rental items.
Deposits are non-refundable, regardless of the reason for cancellation.
The remaining balance must be paid 7 days prior to the event.
We will try our very best to work with you in the event of unforeseen cancellations. However, all payments are nonrefundable, regardless of the reason.
Any reservation booked within 2 days prior to the event date is subject to late booking fees. The late booking fee starts at $50.
All rentals are rented per event. If you need the rental(s) the next day that
will require separate bookings.
BOOKING MINIMUM
A minimum rental investment of $650 is required for all delivery bookings.
For pickup there is a minimum order requirement of $250
(Please not that some items do not qualify for pick up)
CHANGES TO YOUR ORDER
You may adjust up to 10 days before your event, subject to availability
STORE CREDIT. DEPOSITS ARE NON-REFUNDABLE AFTER RESERVATION.
Customers may ONLY add or exchange items (if it's available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed.
No changes can be made on ALL orders 48 hours prior to the rental date.
For the Drop-off and Pickup Time, changes can be requested (prior to availability) if the event date is at least a week before. Any request hereafter will constitute a $25 fee.
CANCELLATION OF ORDER
Once you place an order and pay a deposit, it cannot be refunded. The deposit confirms your reservation and cancelling means you forfeit it.
Please consider your rental needs carefully before ordering, as the items are reserved for your event. Cancelling may prevent us from renting those items to others. Deposits are non-refundable. You can remove items or cancel your order according to this schedule, with applicable fees:
• 61 days before: no fee, deposit not refunded
• 60 days before: 50% of total, deposit not refunded
• 30 days before: 75% of total, deposit not refunded
• 14 days before: 100% of total, deposit not refunded
All cancellations must be submitted in writing. Deposits are non‑refundable if cancellation occurs within 14 days of the event.
If unexpected events occur, like natural disasters or accidents, we will try to help you find a solution. With management's approval, you may receive store credit for the amount paid, valid for 6 months or as stated.
RENTAL SALE
In an event of a Rental Sale, a discount code will be provided (It’s NOT automatic discount). Discount will be applied when you provide the discount code before checking out on our website to avail the discount. If the code was not inputted prior to payment, no discount will be applied. Elegant Event Supplies will also not be refunding the payment. More so, that we cannot add the code on.
No changes can be made to an order, 48hrs prior to the date of the event. If a customer would like to change or add an item to the order after the period of sale is ended, all products shall be paid in Full Price.
Store Credits cannot be used as a booking payment during the sale, especially the given complimentary store credits. You may use it to settle your balances if any, or for additional items you added on regular prices.
DELIVERY & PICKUP
We only deliver and pickup items on the day of the event.
Self-Pick-up of orders available for limited items.
For self-service pick up and return, there is a $250 order minimum.
NOTE: not all items are available for pick up**
Standard Delivery Times
9.00am – 18.00pm Monday through Friday.
Delivery outside of Normal business hours
Delivery outside of 9-5pm, on the weekend or public holidays delivery is available at an additional charge.
Distance‑Based Delivery (from Little Elm, TX)
0–20 miles: Delivery 60 | Pickup 60 | Delivery + Pickup 110
21–40 miles: Delivery 85 | Pickup 85 | Delivery + Pickup 160
41–60 miles: Delivery 120 | Pickup 120 | Delivery + Pickup 220
**When event space is not on main floor and has exterior/ interior steps, no access ramp or accessible elevator, please inform us to ensure timely delivery completion.
An additional fee is applied when additional team member is required.
DAMAGE WAIVER
A 12% damage waiver is added to your rental contracts, and it covers accidental damage from normal usage. The damage waiver does not cover the shortage, loss of items or damage due to improper or abusive use of items
RENTAL PRODUCT DAMAGE POLICY
Definition of Damage:
Damage includes any physical harm to the rental item that affects its functionality or appearance, including but not limited to scratches, dents, breaks, stains,
and missing parts.
Responsibility:
Renters are responsible for the care and usage of the rented items
during the rental period. If damage occurs, the renter must report it immediately
to the rental company.
Assessment of Damage:
Upon return, all rental items will be inspected for any damage.
A damage assessment will be conducted by the rental company staff.
Damage Fees:
If damage is found, the renter will be charged a repair or replacement fee based on the extent of the damage. Fees will be communicated transparently and based
on the original purchase price or repair costs.
Dispute Resolution:
If there is a dispute regarding the damage assessment, the renter may submit a written appeal within 7 days of the return date.
Indemnity Clause:
Renters agree to indemnify and hold the rental company harmless for any
claims arising from the use of the rental items.
Delivery Windows We offer scheduled delivery windows based on your venue’s access, rules, and event timeline.
Late‑Night Pickup Events requiring pickup after 10pm may incur additional fees.
Labor Requirements Setup, teardown, and cleaning fees are based on guest count and the complexity of your décor installation.
Venue Restrictions Some venues require same‑day teardown or exact pickup windows — additional staffing fees may apply.
Damage & Replacement Any missing or damaged items will be deducted from the refundable deposit.
Booking Minimum A minimum rental investment of $650 is required for all bookings.
Deposit A 30% refundable damage deposit is required to secure your date. The remaining balance is due 7 days before your event.
Changes to Your Order
You may make adjustments up to 10 days before your event, subject to availability.
Cancellations
All cancellations must be submitted in writing.
Deposits are non‑refundable if cancellation occurs within 14 days of the event.
Delivery Windows
We offer scheduled delivery windows based on your venue’s access, rules, and event timeline.
Late‑Night Pickup
Events requiring pickup after 10pm may incur additional fees.
Labor Requirements
Setup, teardown, and cleaning fees are based on guest count and the complexity of your décor installation.
Venue Restrictions
Some venues require same‑day teardown or exact pickup windows — additional staffing fees may apply.
Damage & Replacement
Any missing or damaged items will be deducted from the refundable deposit.
Why Choose Us
