Rental Agreement

  • RESERVATION & PAYMENT
    • A minimum rental investment of $650 is required for delivery orders and $250 for customer pickup orders.
    • A 30% refundable damage deposit is required to secure your event date.
    • Final payment is due 7 days before the event.
    • Orders are not confirmed until payment and this agreement are received.

  • RENTAL PERIOD
    • Standard rental period is one event day unless approved otherwise.
    • Additional rental days may be added for an extra fee.

  • DELIVERY, SETUP & PICKUP
    • Delivery, setup, teardown, and pickup fees are based on distance, guest count, and scope of décor.
    • Delivery windows are scheduled according to venue access and availability.
    • After‑hours, late‑night, or restricted-time pickups may incur additional fees.
    • Customer pickup is available only for select items. Some items require delivery and professional handling.

  • RESPONSIBILITY FOR ITEMS
    • The renter assumes full responsibility for items from the moment of delivery or pickup until they are returned.
    • Any missing, damaged, broken, or permanently stained items will be billed at replacement cost and deducted from the damage deposit.
    • Items must be protected from weather, heat, open flames, stains, improper use, and unsupervised children.

  • ORDER CHANGES
    • Adjustments may be made up to 10 days before the event, subject to inventory availability.
    • Additions may increase delivery or labor fees.

  • CANCELLATIONS
    • Cancellations must be submitted in writing.
    • Cancellations within 14 days of the event forfeit the deposit.
    • No refunds once items have been delivered or picked up.

  • VENUE ACCESS REQUIREMENTS
    • Client is responsible for confirming venue access times, loading areas, parking instructions, and restrictions.
    • Additional fees may apply for stairs, long distances, elevators, difficult access, or delayed entry caused by the venue.

  • LABOR & SETUP POLICIES
    • Labor fees are based on guest count and 2‑hour setup/teardown windows.
    • Setup includes placement of tables, chairs, décor, florals, candles, and tableware.
    • Teardown includes packing and preparing items for pickup.
    • Post‑event cleaning is optional and billed separately.

  • WEATHER POLICY
    • Client bears responsibility for items used outdoors.
    • Items damaged by rain, hail, wind, mud, or extreme temperatures will be billed at replacement cost.

  • LIABILITY
    • Elegance Event Supplies is not responsible for injuries or damages resulting from improper use of rental items.
    • Client agrees to use all items safely and as intended.

  • ACCEPTANCE OF TERMS
    By submitting your Wishlist, paying a deposit, or placing a rental order, you acknowledge that you have read, understood, and agreed to all terms in this Rental Agreement as well as the Rental Policies and Delivery Policies listed on our website.